Refund and Returns Policy

Welcome to ZB Fragrances. We want you to be completely satisfied with your premium olfactory purchases. Therefore, this comprehensive Refund and Returns Policy governs all items you purchase online through zbfragrances.store. Please read the terms below carefully to understand your consumer transaction rights and eligibility.

This Returns Policy for ZB Fragrances applies to all orders we ship within or outside Pakistan. Because of the personal and cosmetic nature of high-end perfume formulations, we must maintain strict health and hygiene standards.

• Eligibility Window: You can return an item within 14 days from the exact date of delivery.
• Item Condition: You must keep the perfume bottle completely unused, unopened, and safely sealed inside its original packaging. Furthermore, you must not tear or remove the outer protective cellophane wrapping.
• Exclusions: We do not accept returns for bottles if you have already sprayed, tested, or modified them in any way. Likewise, we exclude items you buy during major promotional clearance sales from our standard returns.
• Return Process: To initiate a return, please email our support team at contact@zbfragrances.store. Specifically, you must include your full name, order number, and a clear photo of the sealed package.
• Shipping Costs: The customer pays all return shipping costs to our Karachi warehouse facility. Consequently, we do not refund shipping fees under any circumstances.

This Refund Policy for ZB Fragrances outlines our timeline and criteria for processing your financial compensation.

• Inspection Period: Once our facility receives your returned package, our quality assurance team will inspect the item. Subsequently, we will send you an email notification to confirm the successful arrival of your parcel.
• Approval Status: We will notify you via email regarding the approval or rejection of your claim. Indeed, if you return an undamaged and fully sealed product, we will approve your refund request immediately.
• Processing Timeline: If we approve your claim, our system processes your financial refund automatically. As a result, your original method of payment (such as credit card, bank transfer, or digital wallet) will receive the credit within 7 to 10 business days.
• Late or Missing Refunds: If you have not received your funds yet, please check your bank account statement first. Next, contact your credit card issuer or bank directly. Indeed, financial institutions often require some processing time before they officially post a refund.
• Damaged or Faulty Items: We only replace items if they arrive defective or broken during transit. For instance, if your glass bottle leaks or cracks during shipping, please email us clear photos within 24 hours of delivery. Ultimately, we will issue a free replacement or complete refund immediately.

For further questions, detailed tracking assistance, or special complaints regarding your transactions, please reach out to our administration desk. Thus, you can easily contact our team via email at contact@zbfragrances.store.